How we help your business:

The focus of our Firm is towards assisting our clients to develop and create reliable, meaningful and understandable performance monitoring solutions, in addition, we also provide the ancillary services, in part or in their entirety, to support this goal. These services include and are not limited to:

Physical and logical Application Service¹ dependancy discovery and documentation which includes engagement with and final approval from your internal SME(s)² and Technology Leaders³. We can follow your internally approved documentation formats or start you off with one of our templates.

At the conclusion of Service dependancy discoveries, upon request, we can also provide inventory extracts for Asset Tracking Systems and or assist with identification of automated collection techniques.

With an understanding of how your SME(s)² collaborate with one another on your internal projects, combined with the physical and logical layout of your IT environment, we also can assist with project process workflow analysis, efficiency improvement recommendations and measurement methods. This can be of most value in situations where Service stability following project activities are a challenge.

Utilizing gap analysis techniques and data gathered from the, previously performed, discovery activities we will develop new and or enhance your existing monitoring solutions. We provide monitoring solutions for everything that is SNMP or WMI compliant such as Windows, Linux, Unix servers, router,'s switch's, ancillary network gear, microWave, wireless networking equipment, UPS and power devices, desktops and printers.

Also we understand the need to be flexible therefore as part of our standard services we continue to collaborate with your SME(s)² in addition to acting on your behalf with your external application, infrastructure and monitoring solution vendor's to identify and document technical limitations as well as develop unique solutions to give your organization increased visibility into your computing environment. When unique solutions development circumstances arise we adapt solutions to your environment and work from a stable library of previously tested programs and script templates, that we have written, which helps save you both development time and money. These activities can be of most value when an environment continues to experience outages without a clear understanding of root cause and requires more in depth monitoring solutions to gain better performance visibility.

The services outlined above can be delivered individually or can be extended, upon request, beyond performance monitoring to assist your SME(s)² with their administrative duties and or integration challenges.

Whatever your situation and the challenges you face, it is important to us to assist with solutions.

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¹We define an Application Service as all of the, "behind the scenes", physical and logical computing components that are in use during the user/client transaction experience. This includes the Web, Application, Database, the Network and Security Firewall(s) in addition to all of the Servers and Appliances that the traffic flows through as well as dependency cloud links that are part of the operational Service.

²We also define, and take into account, the internal IT and contract Support personnel, that keep things running and affect changes, as the Information Technology (IT) Subject Matter Experts(SME).

³We differenciate between the Business Leaders, who focus on the needs of the business and define what the technologies need to do in order to support business operations, and Technology Leaders, who focus on managing and directing SME activities, in support of the running technologies.

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